Interesting Articles and Updated Blog site

There is so much change that has happened in the Customer Experience Management (or Digital Experience area) that I wanted to capture a few interesting ones here.

  Blogs -   I noted in my last post that my blog articles are now on OpenText's site.   We have updated our blogging platform and now the new site is here:   CEM Blogs

               You can read a little more about me here  CEM Expert

  Articles -  I have written or been quoted in a number of articles that capture the digital disruption in our markets today.

               Changes in Customer Communications

              CEM trends webinar - video round table approach