Interesting Articles and Updated Blog site
There is so much change that has happened in the Customer Experience Management (or Digital Experience area) that I wanted to capture a few interesting ones here.
Blogs - I noted in my last post that my blog articles are now on OpenText's site. We have updated our blogging platform and now the new site is here: CEM Blogs
You can read a little more about me here CEM Expert
Articles - I have written or been quoted in a number of articles that capture the digital disruption in our markets today.
Changes in Customer Communications
CEM trends webinar - video round table approach